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Returns made simple & secure

Easy exchanges, insured reverse pickup, and transparent refunds - because buying jewellery online should feel safe.

7-Day Easy ReturnsInsured Reverse PickupTamper-Proof VerificationInstant Refund UpdatesWhatsApp Support
Start a ReturnTrack Existing Return
Jewellery return box

How returns work

1

Request Return

Start via WhatsApp or your order page within 7 days of delivery.

2

Secure Reverse Pickup

We arrange insured pickup at your convenience.

3

Quality Check

Tamper-proof verification at our facility (24–48 hours).

4

Refund Processed

Amount reflected in 5–7 business days to original payment method.

Sealed packaging

Insured Shipping

Full value coverage in transit both ways.

Tamper-Proof Packaging

Sealed boxes verified on receipt.

OTP-Based Delivery

Secure handover every time.

Verified Logistics

Trusted partners only.

What products are eligible?

  • Unworn items in original packaging
  • Within 7 days of delivery
  • With certification & tags intact
  • Customised or engraved pieces
  • Items showing wear or damage

Frequently asked questions

Message us on WhatsApp with your order ID or use the link in your confirmation email.
Yes, for eligible returns we provide insured reverse pickup at no extra cost.
After quality verification, refunds are processed within 5–7 business days.
Yes - exchanges are often faster than refunds. Contact our concierge team.

View all FAQs

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