Privacy Policy

Last updated: 25 September 2026

What we collect

• Account details: name, email, mobile number.
• Order details: delivery address, items purchased, payment status (we never see or store card/UPI credentials — payments are processed by Razorpay).
• Usage data: pages viewed, searches, and cart activity, used to improve the store.

How we use it

• To process and deliver your orders, send order updates, and handle returns and refunds.
• To respond to your messages and support requests.
• To understand what our customers love and improve the catalogue.

What we never do

• We never sell your personal data.
• We never share it with third parties beyond what is needed to run the store (payment gateway, courier, email provider).

Cookies & analytics

We use first-party analytics and privacy-respecting performance telemetry to measure site performance and improve user experience. We do not engage in cross-site behavioral tracking or sell user data. You can manage or block cookies through your browser settings at any time without impacting essential store features.

Your rights

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act (DPDPA), you have the right to request access to, correction of, or deletion of your personal data. Contact us at hello@vairis.com to exercise these rights.

Grievance Officer & Indian Compliance

In accordance with the Information Technology Act, 2000 and the rules made thereunder:

Name / Designation: Grievance Officer, VAIRIS Fine Jewellery
Email: grievance@vairis.com (cc: hello@vairis.com)
Registered Location: Mumbai, Maharashtra, India
Response Time: We acknowledge complaints within 48 hours and resolve them within 30 days.