Refund & Return Policy

Last updated: 25 September 2026

Returns

You may request a return within 7 days of delivery by reaching out to our concierge support via WhatsApp or email (hello@vairis.com) with your order ID. Once approved, we arrange an insured pickup at your address. After the piece passes our quality check (unworn, undamaged, with the original IGI certificate and packaging), your refund is initiated.

Cancellations

Orders can be cancelled free of charge any time before dispatch by contacting support or via WhatsApp. For paid orders, refunds are issued in full to the original payment method.

Refund timelines

• Refund initiated: within 2 business days of QC pass or cancellation.
• Amount credited: 5–7 business days depending on your bank (via Razorpay).

Damaged or incorrect items

If your piece arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos — we will replace it or refund you in full, including shipping.

Exchange-priced diamonds

Pieces purchased at the with-exchange diamond rate qualify for full-value exchange of the diamond value against a future VAIRIS purchase, as stated on the product page at the time of purchase.

Contact

Questions about a refund? Reach us via the Contact page or WhatsApp — every refund is tracked and visible on your order page.